Return Policy

Thank you for choosing Defensive Networks!

We want to make sure you have the best experience while shopping with us, but please be aware of our policies regarding the purchase of Software-as-a-Service products on shop.defensive.com:

1. Non-Cancellable: Once purchased, orders cannot be cancelled for any reason. Please ensure you have selected the correct product before proceeding with the transaction.
2. Non-Transferable: Licenses bought from our store are strictly non-transferable. They are tied to the individual or company that makes the purchase and cannot be transferred to another individual or entity.
3. Non-Refundable: All fees and charges related to the purchase of licenses from our store are non-refundable. This includes the cost of the product and any associated taxes or fees.
4. Exceptions: In exceptional circumstances, such as a product failure due to the fault of the independent software vendor (ISV), we will work with the ISV to address the issue. However, this does not guarantee a refund or cancellation.

By making a purchase on our website, you agree to abide by these terms.

We appreciate your understanding and are here to help if you have any concerns or questions. Please contact our support team for assistance at [email protected].